Shipping policy

All products ordered by the client shall be packed in accordance with the company’s standard practices. The company will not accept and cannot accommodate any special requests for custom containers, packing, crating, boxing, or bundling. The company will use commercially reasonable efforts to deliver products by the delivery date set forth in the company’s order acknowledgement sent to the email address entered by the client at checkout. The company may make partial shipments, and the client’s credit card, bank, PayPal, or other account provided at checkout will be separately charged at the time of each shipment, and the client may not reject partial shipments.

The company will not be liable for any failure to ship complete orders or for any shipment delay. We will ship products to the address the client enters in the order using the shipping method the client selects. All products will be delivered at the designated place, and the client shall bear the risk of loss upon our delivery of the products to the common carrier at our shipping location. Any claims for loss, shortage, or damage to the products arising following delivery by the company to the common carrier should be submitted to the common carrier. The company is not responsible for any customs and taxes applied to the client’s order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Shipping Processing Times

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of the order, we will contact you via email or telephone.

Shipping Rates and Delivery Estimates

Shipping charges will be calculated and displayed at checkout. Shipping rates and delivery estimates depend on the type of product, order volume, origin, and stock availability. If a product is out of stock, we will notify you and provide an estimated delivery time. The estimated delivery time is in addition to the shipping times provided by the logistics company and may vary.

Multiple Shipping Addresses

We only ship to the shipping address provided and cannot ship to multiple addresses. If you would like your order shipped to various addresses, please place one order for each shipping address.

Returned Mail

If a package is returned because the address provided to us was incorrect, we are not responsible for re-shipping. We will contact the buyer for the correct address, and shipping and handling charges will need to be repaid before we can send the package again.

Lost/Damage by Post Office

We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 days of receiving your shipping notification email, please contact us, and we will provide instructions on how to file a claim with the freight company.

Damaged Items/Order Errors

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open and inspect your items as soon as you receive them. Please notify us within 5 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames as stated within our policies.

Damaged Replacements

Once we have been notified of any damaged items you have received, we will work with you to correct them. Please read our Warranty Policies and RMA (return merchandise authorization) procedure to find out if your order qualifies for our product replacement or refund policies.